Privacy Policy

Last updated: July 13, 2026

PRINTLISTINGS PTE LTD ("we", "our", "us", or "Veltell") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website at veltell.com (the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information — When you register for an account, we collect your name, email address, and billing information. Payment processing is handled by Stripe; we do not store full credit card numbers on our servers.

Automatically Collected Information — We collect device information, browser type, IP address, and usage data to improve our service.

Communication Data — If you connect WhatsApp, Telegram, or other messaging channels through Veltell, we process message metadata and content as required to deliver the service. This data is encrypted and stored securely.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform
• Process payments and manage your subscription
• Send service-related communications (billing, updates, support)
• Improve and personalize your experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Data Protection

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS) and at rest
• Secure access controls and authentication
• Regular security audits
• Data stored on secure servers with restricted access

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. Upon account termination, we retain your data for 30 days before permanent deletion, unless retention is required by law.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@veltell.com.

6. Third-Party Services

We use the following third-party service providers:

• Stripe — Payment processing. Your payment data is handled by Stripe and subject to their Privacy Policy.
• Resend — Email delivery for notifications and marketing.
• Firebase — Authentication and real-time data synchronization.
• WhatsApp / Telegram — Messaging channels you choose to connect through our platform.

7. Cookies

We use essential cookies to maintain your session and authentication state. We also use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your data may be processed on servers located outside your country. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) where applicable.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. Continued use after changes take effect constitutes acceptance of the updated policy.

10. Contact

For questions or concerns about this Privacy Policy, contact us at:

PRINTLISTINGS PTE LTD
Email: support@veltell.com